Refund and Returns Policy
Effective Date: January 3, 2025

At HomePariz, customer satisfaction is our top priority. We understand that sometimes returns or refunds may be necessary. This Refund and Returns Policy outlines our procedures for handling such requests to ensure a seamless and fair resolution.

1. Eligibility for Returns

We accept returns for products that meet the following criteria:

  • Items must be unused, in their original condition, and include all original packaging and tags.
  • Returns must be initiated within 30 days of receiving the item.
  • A valid proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made products.
  • Perishable goods, including food and flowers.
  • Clearance or final sale items.
  • Opened or used hygiene products, such as toiletries or bedding.

If you are unsure about the eligibility of your item, please contact us for clarification before initiating a return.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed to your original payment method within 7-10 business days.
  • Partial Refunds: May be issued for items not in original condition or missing parts due to customer handling.

Shipping fees are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.

4. Exchanges

If you wish to exchange an item for a different size, color, or variation, please contact us within 30 days of receipt. Exchanges are subject to product availability and must meet the same conditions as eligible returns.

5. Return Shipping

  • Customers are responsible for covering return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Return items to:
HomePariz Returns Department
6 Old County Rd, Freeport, Maine

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. Provide the following details:

  • A description of the issue.
  • Photos of the damaged item and packaging.

We will promptly resolve the issue by offering a replacement, exchange, or full refund at no additional cost to you.

7. Contact Us

For assistance with returns, refunds, or exchanges, please reach out to us:

Thank you for choosing HomePariz. Your trust is important to us, and we are committed to providing a fair and hassle-free return experience.